Privacy Policy
What we collect, who can see it, and how local storage and optional encrypted backup work.
This is the privacy policy for Inclusive Developmental and Therapy Center, providing child and adult support in Model Town, Multan. We collect only what you choose to tell us, we never sell it, we never pass it to advertisers, and answers in our parent tools stay on your device unless you choose to share them or enable Grow’s encrypted backup.
This notice also covers adult services. Both the child and adult appointment forms prepare a WhatsApp message on your device; the website does not store the fields or send them to Analytics. Share only what is needed for your initial enquiry, and ask the clinician how to share any sensitive reports.
What information do you collect about my child?
We collect only what you choose to give us: your name and contact details, and what you tell us about your child’s development. That comes from your phone call, SMS, WhatsApp message or email, and from what you share during an assessment or a therapy session. We do not buy information about you from anybody else.
In practice, that means information reaches us in three ways:
- You contact us by phone, SMS, WhatsApp or email.
- You use the “Book a Consultation” button, which opens WhatsApp on your own phone with a message you can read, edit or delete before you send it.
- You attend an assessment or therapy session, and tell us about your child’s history, development and daily life.
You can read every page on this site — the little reminders for parents, the everyday scenes in common situations at home, or what to do when your child has just been diagnosed — without giving us your name, creating an account, or telling us anything at all.
What do you use my information for?
Only for your child’s care and for answering you:
- To reply to your enquiry and answer your questions
- To arrange appointments and carry out assessment and therapy
- To plan the right support for your child and adjust it as they change
- To keep you updated on your child’s progress
We do not sell your information, we do not share it with third parties for marketing, and we do not use your child’s details or story to advertise the centre.
Who else can see my child’s information?
Only the people directly involved in your child’s care — the therapist who sees them and the colleagues working on their plan. Information about a child is treated as confidential, used solely to understand and support that child, and shared only as far as their care actually requires. It is not discussed with other families and it is not sold.
If you want us to talk to a school, a doctor or another therapist, tell us and we will. If you would rather we did not, that is your call and it changes nothing about the therapy your child receives.
There is one exception that any responsible children’s service has to keep, and we would rather say it out loud than bury it: safety. If we believed a child was at risk of serious harm, we could not promise to stay silent. That is rare, and wherever it is safe to do so we would talk to you about it first.
Do my child’s answers in your tools leave my device?
No. The milestone check never asks for a name and saves nothing at all. Grow home programs save your child’s first name, age and progress in your own browser, on your own device by default. Optional backup uploads an encrypted copy only when you turn it on. There is no account to close, and clearing your browser data deletes it.
Optional backup and sync (off by default). If — and only if — you choose to turn on backup and sync in Grow, a copy of your Grow data is stored on our server so it can follow you to your other devices. Before it leaves your device it is encrypted with a key made from your own secret backup code, which we never receive. The stored copy can be read by someone who has your backup code; keep that code private. We hold no name, no email and no account for it — only encrypted data under an anonymous identifier. You can delete that copy from inside Grow at any time, and it stays off unless you switch it on.
What happens to a WhatsApp message I send you?
The “Book a Consultation” button does not send anything to this website. It opens WhatsApp on your own phone with a message already typed, which you can change or delete before sending. Nothing reaches us until you press send. After that, the message sits in our WhatsApp chat with you, like any other chat.
WhatsApp itself is run by Meta under its own terms, not ours — the same as any message you send from your phone. If you would rather not use it, you can call, send an SMS, email us, or come to the centre. Our contact page has directions and timings.
Does this website track me?
We use Google Analytics (GA4) and Ahrefs Analytics on public information pages to understand page visits and contact-button use. GA4 uses browser cookies. Analytics requests can include a page address, referrer, browser and device information, and online identifiers; this is not the same as fully anonymous data. We do not load either analytics script on the child or adult booking pages, milestone check, Grow tools or assessment form. We do not send names, assessment answers or messages as analytics event fields.
There are no advertising trackers, no retargeting pixels and no data sales on this site. If your browser or an extension blocks analytics, the site still works. Google advertising signals and advertising personalisation are disabled in our GA4 configuration. Contact-button clicks measure an intention to contact us, not a confirmed appointment.
How long do you keep it, and how do you keep it safe?
We take reasonable steps to keep what you share confidential and secure, and we keep it only for as long as we need it to support your child and to meet our professional record-keeping responsibilities. When it is no longer needed for either, it goes.
The Grow backup is different by design: because it is encrypted before it leaves your device, the stored copy is protected by your secret code. Keep the code and your devices secure; encryption cannot protect a compromised device or a code shared with someone else. If our server copy were ever exposed, it would still be unreadable without your code — which is also why we cannot recover your data if you lose that code.
Can I see, correct or delete what you hold?
Yes. You can ask us at any time what information we hold about you or your child, ask us to correct anything that is wrong, or ask us to delete it. Call or WhatsApp and tell us what you want done. We will act on it, except where we must keep a minimum professional record of care we have already provided.
You never have to explain why. “I would rather you did not keep that” is a complete reason.
Who do I talk to about this?
If anything here is unclear, or you have a question about your information, please get in touch:
- Phone, WhatsApp or SMS: +92 301 6424265 — Mon–Fri, 2 PM – 6 PM
- Email: info@inclusivetherapycentre.com
- Address: MPS Road, Block A Model Town, Multan (near Bloomfield Hall School, Street No. 2)
اردو · Urdu
آپ کے بچے کی معلومات صرف اُنہی لوگوں تک محدود رہتی ہیں جو اُس کے علاج میں شامل ہیں۔ ہم آپ کی معلومات کسی کو بیچتے نہیں۔ اگر آپ چاہیں کہ ہم آپ کا ریکارڈ ختم کر دیں تو صرف فون یا واٹس ایپ پر بتا دیں۔
Aap ke bachay ki maloomat sirf un logon tak mehdood rehti hain jo us ki care mein shamil hain. Hum aap ki maloomat kisi ko bechte nahi. Agar aap chahein ke hum aap ka record khatam kar dein, to sirf phone ya WhatsApp par bata dein — hum Urdu mein baat kar sakte hain.
Broader questions parents ask us — about therapy, timings and getting started — are answered on our parent questions page. You do not need a diagnosis, a referral or a reason to call us first.
This policy may be updated from time to time. Last updated: 25 October 2026.
Privacy questions parents ask us
The practical questions — names, sharing, photographs, deleting a backup — answered plainly.
Is the adult appointment form sent to Analytics?
No. Analytics scripts are disabled on both appointment forms. The adult form builds a message locally and opens WhatsApp only when you press its button. Review the message there before choosing to send it; the website does not store the form fields.
Do I have to enter my child’s real name to use the parent tools?
No. The milestone check asks only about what your child does — it never asks for a name and it saves nothing at all. Grow asks for a first name and age so the plan can talk about your child properly, and it is stored in your own browser. If you enable optional backup, an encrypted copy is also stored on our server. A nickname or initial works just as well.
Do I have to give my child’s details before I can ask you a question?
No. You can call or message and describe what is worrying you without giving a name, a date of birth or a diagnosis. Plenty of parents ring us just to ask whether something is worth worrying about. We only need details when you decide to go ahead with an assessment or a session.
Will you share my child’s information with their school or doctor?
Only if you ask us to, or where a child’s safety makes it necessary. If you want us to speak to a teacher, a paediatrician or another therapist, tell us and we will. If you would rather we did not, that is equally fine and it changes nothing about your child’s therapy with us.
Someone else in the family wants to know about the sessions. What do you do?
Please tell us at the start who may be given information about your child, and we will follow that. We discuss a child’s therapy with the parent or guardian involved in their care, not with whoever asks. If your family situation is complicated, say so early — it is far easier to agree up front than halfway through.
Do you use photographs, videos or case stories of children?
No. There is not a single photograph of a child anywhere on this website, and we do not use children’s pictures, videos or stories in our marketing. If there is ever a clinical reason to photograph or record something in a session, we will ask you first, and you can say no without it affecting your child’s care.
How do I delete the backup copy of my Grow data?
Open Grow on a device where your progress is loaded, go to the backup and sync section, and choose to delete the cloud backup. Stop backup on other devices first, so they do not upload another copy. Wait for the deletion confirmation; if it fails, retry. The change can take a short time to reach other devices. Clearing your browser data removes the copy on your device. Because the backup is locked with a code only you hold, it was never readable by us in the first place.
Will you add me to a marketing or broadcast list?
No. There is no newsletter, no mailing list and no broadcast list on this site. If you message us, we reply about your question and your child, and that is where it ends. We do not sell or rent your details and we do not pass them to advertisers. Any contact from us is about your appointment or your child’s therapy.